3D Metrisoft, S.A. de C.V. (hereinafter “3D Metrisoft”), located at Av. Hércules 400, Nave 14, Polígono Empresarial Santa Rosa Jáuregui, ZIP 76220, Querétaro, Querétaro, Mexico, is responsible for the processing of the personal data you provide to us, which will be protected in accordance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties (the “Law”) and other applicable regulations. The confidentiality of our customers’ information is very important to us, and we therefore make this Privacy Notice available to you.
1. Personal Data We Collect
To fulfill the purposes described in this notice, we may collect the following categories of information:
- Identification data: company or business name, address, phone number and Federal Taxpayer Registry number (RFC).
- Contact data: name of the user or contact person, phone number and email address.
- Technical and work information: drawings, blueprints, CAD models and photographs of the parts or items to be measured.
This information may be collected in person, electronically (such as by email or through our website), in print or by telephone. 3D Metrisoft does not collect sensitive personal data.
2. Purposes of Processing
Primary purposes (necessary for the business relationship):
- To manage, verify and confirm the identity of the person requesting our services and/or products.
- To prepare quotes and perform the requested measurement services.
- To manage the business relationship, including invoicing and collections.
Secondary purpose (not necessary for the business relationship):
- To send advertising, promotions and information about our products and services.
If you do not want your data to be used for the secondary purpose, you may let us know at any time by sending an email to adm@3d-metrisoft.com with the subject line “Unsubscribe from advertising.” Your refusal will not be grounds for denying you our products or services.
Identification data, contact data and technical information are essential for us to provide our services; without them, we will not be able to offer you our products and/or services.
3. Data Retention
- Identification and contact data will be kept in our database for as long as the business relationship exists and, thereafter, for the period required to comply with applicable legal and tax obligations.
- Technical and work information (drawings, CAD models and photographs) will be kept for six (6) months after your request and will then be securely deleted.
- All technical information you provide will be treated as confidential and used solely for the purposes described in this notice.
4. Data Transfers
3D Metrisoft does not transfer your personal data to third parties without your consent, except in the cases provided for in Article 36 of the Law, such as when the transfer is required by law or by a competent authority.
We may share your data with providers that render services to us (for example, data storage or email services), who act on behalf of 3D Metrisoft and are bound to keep the information confidential.
5. Security Measures
We implement administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access or processing. However, no transmission of information over the internet is completely infallible, so we cannot guarantee the absolute security of information sent by these means.
6. ARCO Rights (Access, Rectification, Cancellation and Opposition)
You have the right to know what personal data we hold about you and how we use it (Access); to request its correction if it is inaccurate or incomplete (Rectification); to have it deleted from our records (Cancellation); and to object to its use for specific purposes (Opposition).
To exercise any of these rights, send a request to adm@3d-metrisoft.com including:
- Full name of the data subject and an email address or other means for us to send our response.
- A document proving your identity or, where applicable, the legal authority of the person acting on your behalf.
- A clear and precise description of the personal data regarding which you wish to exercise your rights.
- Any other document or information that helps us locate your data.
7. Revoking Consent and Limiting Use or Disclosure
You may at any time revoke the consent you have given us to process your personal data, or limit its use or disclosure, by sending a written request to adm@3d-metrisoft.com, following the procedure described in the previous section. In some cases we may not be able to fulfill your request immediately, as we may need to retain certain data to comply with legal obligations.
8. Changes to This Privacy Notice
This notice may be amended as a result of legal changes, changes to our internal policies or changes to the services we offer. Any changes will be available on our website: cmms.mx/en/comprehensive-privacy-notice/. Where applicable, we will also notify you by email.
Last updated: October 1, 2026.